We want you to be completely satisfied with your purchase. This Returns Policy outlines the terms and conditions for returning items purchased through www.beelineproductions.co.uk (the "Site"). By making a purchase, you agree to be bound by this Returns Policy.

1. Returns Process

• If you wish to return an item, please contact us at beelineproductions@outlook.com within 14 days of receiving your order.

• Provide your order number, the name of the item you wish to return, and the reason for the return.

• Our Customer Service team will provide you with instructions on how to return the item.

2. Eligibility for Returns

• To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.

• Certain items, such as personalised prints and cards, are not eligible for return.

3. Returns Shipping

• Customers are responsible for the cost of return shipping.

• We recommend using a tracked shipping service to ensure your return is received.

4. Refunds

• Once we receive your return, we will inspect the item and notify you of the status of your refund.

• If your return is approved, a refund will be processed to your original method of payment within 14 days.

5. Exchanges

• We currently do not offer exchanges.

6. Damaged or Defective Items

• If you receive a damaged, defective, or incorrect item, please contact us immediately. We will arrange for a replacement or refund.

• Please note - if this is due to a poor delivery service, we will issue a claim to them and this may incur an additional delay.

7. Cancellations

• Orders cannot be cancelled once they have been shipped. If you wish to cancel an order, please contact us as soon as possible.

8. Contact Information:

If you have any questions about our Returns Policy, please contact us at beelineproductions@outlook.com.

Thank you for shopping with us!